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GoaMiles

CANCELLATION POLICY

This policy determines the cancellation Terms & Conditions for a passenger/drivers, for their trips to be taken or performed.

PASSENGER

  • In the event that you use GOAMILES Taxi App, you indirectly authorises us to make use of the Payment methods to book taxi which are normally done by Digital Payments like debit or credit card or cash. A standard cancellation fee to cover the cost of administering the booking and subsequent cancellation will be levied. The amount of the cancellation fee is proportionate or can be direct flat fees depending upon the scenarios generated. Right now we have kept a flat fees
  • The cancellation fee shall be payable upon each booking which is made and subsequently cancelled. A minimum charge of the relevant tariff will be applied if you have pre-booked and cancelled after 5 minutes, a flat fees of INR 60 + GST
  • Cancellation of the transport provider anywhere in the state of GOA, should not be challenged in any court of law & that depending upon availability we may charge the premium prices, in certain conditions, during rush hours and or during night hours is completely accepted by you and you won’t held us liable for any action, whatsoever in this respect
  • You are also to be informed that you need to pay the Parking Charges in Premium areas as this is cost to us like Panjim Airport, Premium District Areas in GOA, etc.., where this kind of pricing is mandatory

DRIVER

Driver is central point of the service and we being into service industry needs to adhere to certain industry practises and keep in control the strict discipline to be able to give that standards to the services seeked from passengers. Following are cancellation policies

  • In the event that you use GOAMILES Taxi App, you directly & indirectly authorises us to get the cancellation policy being implemented as below. Keeping in view to keep discipline, a standard cancellation fee to cover the cost of administering the booking and subsequent cancellation will be levied. The amount of the cancellation fee is proportionate or can be direct flat fees depending upon the scenarios generated
  • The cancellation fee shall be payable upon each booking which is accepted & subsequently cancelled, a flat fees of INR 50 would be levied
  • Cancellation of the transport services anywhere in the state of GOA for any reason, should not be challenged in any court of law & this forms the law of binding the service standards is completely accepted by you and you won’t held us liable for any action, whatsoever in this respect

REFUND POLICY

These policy determines the REFUND Policy with Terms & Conditions for a passengers, for their rides to be taken or performed.

  • In the event that you use GOAMILES Taxi App & due to known circumstances you cancel your ride, then the paid amount would be automatically added to the GoaMiles (GM) Balance. This GM can be used for further booking of the cabs for paying the conveyance fees for further rides. This Balance which will be added would be updated after deducting the cancellation charges as applicable. The amount of the cancellation fee is proportionate or can be direct flat fees depending upon the scenarios generated. Right now we have kept a flat fees
  • In case the ride is cancelled by the driver, the paid amount will be added to GoaMiles Balance straight away & can be used for further rides
  • In case of ride not being served by driver, your amount would be directed to GoaMiles Balance
  • In case of any failed transaction depending upon the time of disconnect of the payment process, it would be credited through payment gateway, to your payment instrument (Credit card, Debit card, etc..) or it will get credited to your goa miles balance
  • In case you want refund of all the money from GoaMiles Balance, The refund process will be initiated by the user from the Application. The requested balance will be refunded to user’s account from which the transaction has been made after deducting the bank charges
  • REFUND of the balance would be done after applicable charges/taxes are being deducted. Please make sure that you get your refund money calculations accordingly. There are standard 7-10 days of policy for the same, should not be challenged in any court of law & that depending upon availability we may charge the premium prices, in certain conditions, during rush hours and or during night hours is completely accepted by you
  • The refund request will be processed within 10 working days from GoaMiles and it will be credited to beneficiary account as per the bank refund policy

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