This policy determines the cancellation Terms & Conditions for a passenger/drivers, for their trips to be taken or performed.
PASSENGER
Point to point booking
Point to Point Schedule booking
There are no fees applicable in case the request is received before 120 minutes from the planed start time.
No cancellation fee applicable if the booking is canceled between 60 to 120 minutes before the scheduled pickup time and the vehicle has not been allocated.
A cancellation fee of INR 200 is applicable if the booking is canceled within 0 to 60 minutes before the scheduled pickup time and the vehicle has not yet been allocated.
A cancellation fee of INR 200 is applicable if the booking is canceled within 0 to 120 minutes before the scheduled pickup time and the vehicle has been allocated.
A cancellation fee of 50% of the ride amount or INR 250, whichever is higher, is applicable if the booking is canceled after the scheduled pickup time and the vehicle has already been allocated.
RENTAL BOOKING:
Rental booking
Rental Schedule booking
There are no fees applicable in case the request is received before 120 minutes from the planed start time.
No cancellation fee applicable if the booking is canceled between 60 to 120 minutes before the scheduled pickup time and the vehicle has not been allocated.
A cancellation fee of INR 200 is applicable if the booking is canceled within 0 to 60 minutes before the scheduled pickup time and the vehicle has not yet been allocated.
A cancellation fee of INR 200 is applicable if the booking is canceled within 0 to 120 minutes before the scheduled pickup time and the vehicle has been allocated.
A cancellation fee of 50% of the ride amount or INR 250, whichever is higher, is applicable if the booking is canceled after the scheduled pickup time and the vehicle has already been allocated.
OUTSTATION BOOKING:
Outstation Schedule booking
There are no fees applicable in case the request received before 55 min from the planed start time.
Minimum INR 150 will be applicable as a cancellation fee. These fees will be settled as INR 75 to the taxi owner / driver and remaining INR 75 with GoaMiles for the handling charges and taxes part.
Minimum INR 150 will be applicable as a cancellation fee. These fees will be settled as INR 75 to the taxi owner / driver and remaining INR 75 with GoaMiles for the handling charges and taxes part.
Minimum 50% of the trip charges or INR 250 will be applicable as a cancellation fee. This fees will be settled as 50% to the taxi owner / driver and remaining amount will be settle for GoaMiles for request handling charges including tax.
(*** Cancellation fee is defined keeping goa as tourist place, any inventory allocation is subject to planning in a day advance, hence the interest of taxy owner has to be maintained).
AUTO BOOKING:
Point to point booking
In the event that you use GOAMILES Taxi App, you indirectly authorises us to make use of the Payment methods to book taxi which are normally done by Digital Payments like debit or credit card or cash. A standard cancellation fee to cover the cost of administering the booking and subsequent cancellation will be levied. The amount of the cancellation fee is proportionate or can be direct flat fees depending upon the scenarios generated. Right now we have kept a flat fees.
The cancellation fee shall be payable upon each booking which is made and subsequently cancelled. A minimum charge of the relevant tariƯ will be applied if you have pre-booked and cancelled after 3 minutes, a flat fee of INR 35
Cancellation of the transport provider anywhere in the state of GOA, should not be challenged in any court of law & that depending upon availability we may charge the premium prices, in certain conditions, during rush hours and or during night hours is completely accepted by you and you won’t held us liable for any action, whatsoever in this respect.
You are also to be informed that you need to pay the Parking Charges in Premium areas as this is cost to us like Panjim Airport, Premium District Areas in GOA, etc.., where this kind of pricing is mandatory.
Point to point schedule booking
There are no fees applicable in case the request is received before 120 minutes from the planed start time.
No cancellation fee applicable if the booking is canceled between 60 to 120 minutes before the scheduled pickup time and the vehicle has not been allocated.
A cancellation fee of INR 100 is applicable if the booking is canceled within 0 to 60 minutes before the scheduled pickup time and the vehicle has not yet been allocated.
A cancellation fee of INR 100 is applicable if the booking is canceled within 0 to 120 minutes before the scheduled pickup time and the vehicle has been allocated.
A cancellation fee equivalent to 100% of the ride amount will be charged if the booking is canceled after the scheduled pickup time and the vehicle has already been assigned.
DRIVER
Driver is central point of the service and we being into service industry needs to adhere to certain industry practises and keep in control the strict discipline to be able to give that standards to the services seeked from passengers. Following are cancellation policies
AGENT
Only authorized user enrolled for GoaMiles Agent Panel shall use GOAMILES agent panel, each registered users indirectly authorizes us to make use of the Payment methods to book taxi which are normally done by Digital Payments like online payment or debit or credit card.
In the event that passenger wish to cancel the trip booked though agent panel. Such request can be initiated by Agent Panel Operator. The cancellation fee + GST shall be payable upon each booking which is made and subsequently cancelled. Cancellation fee will be as per the type of booking as below.
Point to point booking
There are no fees applicable in case the request received before 55 min from the planed start time.
Minimum INR 150 will be applicable as a cancellation fee. This fees will be settled as INR 75 to the taxi owner / driver and remaining INR 75 with GoaMiles for the handling charges and taxes part.
Minimum INR 150 will be applicable as a cancellation fee. This fees will be settled as INR 75 to the taxi owner / driver and remaining INR 75 with GoaMiles for the handling charges and taxes part.
Minimum 50% of the trip charges or INR 250 will be applicable as a cancellation fee. This fees will be settled as 50% to the taxi owner / driver and remaining amount will be settle for Agent & GoaMiles for request handling charges including tax.
Dispute of cancellation charges
If you think you were wrongly charged a cancellation fee, then please reach out to us on support@goamiles.com with a valid reason.
This policy determines the REFUND Policy with Terms & Conditions for a passenger, for their respective rides to be taken or performed on GOAMILES platform.
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