GOAMILES Terms and Conditions

• Following acceptance of these terms and conditions, you must register and set up an account on GOAMILES Taxi App. Registration requires you to submit your name, mobile phone number, email address. You are able to amend certain information on GOAMILES Taxi App or by contacting the administrator
• You must pay one time or may register a debit or credit card, or any other digital payment available, to GOAMILES Taxi App in order to continue with the download of GOAMILES Taxi App. This will be not be stored on GOAMILES Taxi App but is securely stored on the payment gateway which is PCI-DSS Compliant. We, shall only charge your debit or credit card in the event of payment authorised by you before using the transport provider on agreed trip or upon cancellation in accordance with the cancellation terms, applicable
• GOAMILES Taxi App is mandated to make every attempt made by you to fulfil the booking in said area of state of GOA however depending upon circumstances this is not always possible to achieve. You here abide that the fare estimate and estimated time of arrival are approximations only and the actual fare and time of arrival are subject to traffic trends, the weather and the availability of transport providers & you should not have any objection on the said subjects or otherwise
• Please share the OTP with Driver only, when you sit in the designated taxi cab being assigned to you from the system. Make sure that you identify the driver with the credentials given on your passenger app with driver details as Name, Vehicle Number & share the OTP when you are physically present in the cab.
• Night charges: If you happen to book a PACKAGE car from GOAMILES & your trip ends between 20:00 to 00:00 HRS then 100 rupees night allowance will be levied, if your trip ends between 00:00- 05:00 HRS, then 150 rupees night allowance + GST 5% will be applicable.
• Allowance of the pet (service / nonservice animal) inside the vehicle is at driver's discretion. GoaMiles shall not be responsible for not acceptance of the pet either at the beginning or during an ongoing ride.
• We at GoaMiles strive to give our passengers the best experience, keeping that in mind we have placed a dedicated team at the Goa International Airport for your assistance, pick up space with very short walking distance from our counter.
• We at GoaMiles care for our esteemed passengers and we are following all the SOP guidelines laid by MHA. We have also taken extra care to make sure passengers can enjoy the ride with comfort of safety by sanitizing our vehicles with Nano coating technology which has validity for a period of 30 days which can be understood from the certificate in the cabs and on the GoaMiles platform.

You acknowledge that all intellectual property rights in GOAMILES Taxi App belong to us (FROTAMILES private Limited), that rights in GOAMILES Taxi App are licensed (not sold) to you, and that you have no rights in, or to, GOAMILES Taxi App other than the right to use it in accordance with the terms of this Licence

• You acknowledge that GOAMILES Taxi App is a generic services for people or tourists in GOA and that it does not service any particular individual what so ever in any individual capacity
• We only supply GOAMILES Taxi App for domestic, private & government authorised routes only. You agree not to use GOAMILES Taxi App for any commercial, business or commercial purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity, arising of the misuse of the said services provided
• We are not responsible for any success/failure of the transport provider to carry out the booking and the transport provider is not a guaranteed service. All of the transport providers are licensed but may not be licensed in the area in which the booking is requested or the service is to be provided and you use the transport provider at your own risk. We only serve in the state of GOA, any booking outside the boundary of state of GOA is not guaranteed for any loss or claim purpose what so ever
• We take money in prepaid for all the rides in what so ever format of vehicle with a GOAMILES BALANCE as minimum of INR 200 if the ride is being taken in CASH mode
• Nothing in this Licence shall limit or exclude our liability for death or personal injury resulting from our negligence

KADAMBA TRANSPORT CORPORATION LTD.:

In our role as a technology based aggregator is to facilitate transactions between KTCL and Users, GoaMiles shall not be responsible for the operations of the bus operator, including but not limited to:

• Timely departure or arrival of the bus.
• The conduct of bus operator's employees, representatives, or agents.
• The condition of the bus, seats, etc., not meeting the customer's expectations or as per the description provided by KTCL.
• Cancellation of the trip due to any reasons.
• Loss or damage to the baggage of the customer.
• The bus operator changing a customer's seat for any reason whatsoever.
• Bus operator using a separate pick-up vehicle to transport the User from the designated boarding point to the actual place of departure of the bus.

• During the registration process, you will be required to provide us with personal information in order to enable GOAMILES Taxi App to function. This information will be stored safely and securely on GOAMILES Taxi App & the backend system. We will use the personal information you provide to us to facilitate communication between you and the transport provider, to monitor usage of GOAMILES Taxi App and to process your payment following use of a transport provider
• Consent for Communication:
  By providing your contact number during the registration process or any subsequent interactions with GoaMiles services, you expressly consent to receive information and promotional content related to GoaMiles services.
• Purpose of Communication:
  The contact number you provide may be used to send relevant information, updates, and promotions about GoaMiles services. This includes, but is not limited to, notifications about new features, promotional offers, and service updates.
• Frequency of Communication:
  Communications will be sent with a reasonable frequency and will not be excessive. We aim to keep you informed about important updates and promotions without causing any inconvenience.
• We may collect location data sent from your devices. You consent to us processing and using your location data. You may stop us collecting such data at any time by turning off the location services settings but that will hamper our service offerings when you book the trip
• You will have the opportunity to restrict GOAMILES Taxi App from accessing certain parameters of your mobile device(s) however you acknowledge that this may directly or indirectly impede the functioning of the service
• We will implement appropriate technical and organisational measures to protect any personal data against unauthorised or unlawful processing and accidental loss or damage
• We will only give your personal information to third parties where the law either requires or allows us to do so

• In the event that you use GOAMILES Taxi App, you indirectly authorises us to make use of the Payment methods to book taxi which are normally done by Digital Payments like debit or credit card or cash. A standard cancellation fee to cover the cost of administering the booking and subsequent cancellation will be levied. The amount of the cancellation fee is proportionate or can be direct flat fees depending upon the scenarios generated. Right now we have kept a flat fees.
• The cancellation fee shall be payable upon each booking which is made and subsequently cancelled. The cancellation charges will be applyed as per the Cancellation & Refund Pollicy.
• Cancellation of the transport provider anywhere in the state of GOA, should not be challenged in any court of law & that depending upon availability we may charge the premium prices, in certain conditions, during rush hours and or during night hours is completely accepted by you and you won’t held us liable for any action, whatsoever in this respect.
• You are also to be informed that you need to pay the Parking Charges in Premium areas as this is cost to us like Panjim Airport, Premium District Areas in GOA, etc.., where this kind of pricing is mandatory.

• We may terminate this Licence at any time without notice. We may also block your use of GOAMILES Taxi App if you breach these terms and conditions
• You may terminate this Licence by deleting GOAMILES Taxi App from your mobile or other device(s)

We in providing our Transport Services, which demand to have many thanks in tandem and needs to be arranged sometimes on the fly, we are not in any way responsible for any failure to perform, or delay in performance of, any of our transport obligations under this Licence that is caused by an Event Outside Our Control. An "Event Outside Our Control" means any act or acts including event beyond our reasonable control, including government strike through strike of drivers or government reason, vehicle not provided by Transporter, Any strike by the Transporter or any other event which is not under or control or any natural calamities like rains, heat or any other nature which may

• We may transfer our rights and obligations under this Licence to another organisation, but this will not affect your rights or our obligations under this “Licence”
• Each of the conditions of this Licence operates separately. If any court or competent authority decides that any of them are unlawful or unenforceable, the remaining conditions will remain in full force and effect
• As a consumer, please note that this Licence, its subject matter and its formation, are governed by Indian law. You and we both agree to that, any dispute arising would be settled in the court of law ONLY in the STATE of GOA jurisdiction
• If you wish to contact us, please write to us at the email address support@goamiles.com
• You need to have Wallet money in your app to pay for the conveyance charges & booking to be done prepaid before you hatch the ride
• This wallet called “GOA MILES BALANCE” is closed loop wallet & would not be used for any other purpose
• Please note, we would be charging conveyance fees as per the Distance & time of the travel, which needs to be strictly paid prior to the booking

You need to also pay for the ride based on the standard traffic rate provided by Government of GOA, prior to your travel

• Card pre-authorisation: This is not a charge and it will be removed from your bank statement. Depending on the financial institution, this will take anywhere between minutes and few weeks.

  This amount corresponds to a pre-authorisation. These are reserved funds that are put on hold by your card issuer, and they are performed to attempt to confirm the card information entered is valid and the bank will allow your transaction.

  Sometimes when you are registering your card in an app or website, you will see the same pre-authorisation. In this case, this is referred to as card verification.

  If you have further questions about how your bank handles pre-authorisations, We advise you to contact them directly

We reserve the right to amend these terms and conditions from time to time. You will be notified when there is a change to terms and conditions and you will be required to agree to any amendments. In any event, your continued use of GOAMILES Taxi App constitutes acceptance of such changes.