WHAT IS GOAMILES?
A GTDC (Goa Tourism Development Corporation) Initiative, Running Exclusively for GOAN DRIVERS
GOAMILES differs from all the other taxi hailing apps in that it is GOA’s only 'Income focused' app that is wholly owned and run for the drivers without charging them.
GOAMILES hopes to revolutionize by integrating the much needed Mobile App into everyday practices of taxi drivers. To reiterate, there is no outside investment, just a solid workforce who, like yourselves, have an understanding of the business model.
GOAMILES was born out of the need for an app that was need of an hour to resolve pain points of Local Goan Taxi Drivers, Ease out payment to Digitally Inclined Tourist & ultimately create a robust ecosystem where everyone gets benefited through Digital & Electronic way.
GOAMILES’s aim, with your help, is to bridge GAP in serving Customers/Tourists. We are bringing in with one thing in common, we will be knowledge trained TAXI DRIVERS. Whether it be a young gentleman who just graduated from the college or grey haired experienced man with zillion years of travelling experience. If you know GOA, then the GOAMILES cabbie is the one to become. Remember, we are all binded by laws governing the Road Transport within the state of GOA .
It is time for the taxi trade to be- once again- truly autonomous. We owe it to ourselves & our passengers to put the trade firmly back in the hands of the Driver workforce. It is our duty to ourselves to ensure GOA’s Taxi Trade WILL NOT be sold off to the privileged few, and we owe to all of our passengers simply because they deserve it. Download GOAMILES Driver App & we will keep you updated with all new developments As GOAMILES evolves, you will hear about it.
Remember, GOAMILES is not for sole profit, so it can only work with the backing of its drivers and passengers. Please, spread the word, we see it as our duty to the travelling public to provide them with the safest and most reliable transport option in GOA . As far as technology goes, no one knows what will descend on us next, but at least we’ll be ready. What is achieved now could play a crucial role in cementing our place in the market as well as laying the foundations for future generations of the best taxi service not only in India but all over in the world.
Our key Terms & Conditions are as follows:
We take the conduct of our drivers very seriously and we always expect them to behave in a reasonable manner. At all times we expect our drivers to:
You will need to download and install the app.
Open the App and ‘ALLOW’ us to send you Notifications including the OTP and ‘Access your Location’ when prompted.
Enter your mobile number and tap ‘NEXT’. You will receive an SMS, enter the number and press ‘DONE’.
Along with Mobile App, you will also require to register offline with your KYC (Know Your Customer) Registering is very quick and simple.
We will need your vehicle details as well (RC Book, Driving License, Car Insurance, Tax registration etc..)
You will need a photo of yourself, your address proof (PAN, AADHAR,PASSPORT)bill and the Consent form for your bank so that we can pay you. You may need to contact your nearest bank branch to get yourself a Bank registration KIT. Once you have completed your details we will need to verify your documents and then your App will be activated.
If you are experiencing problems please email firstname.lastname@example.org and a member of the team will call to help you.
Please try the following:
If you are having trouble logging in to the App please try the following:
If at the end of a journey you are unable to take payment e.g. the app may have frozen, You ran out of battery or any other scenario, then close the app from background and reopen.
If you are not sure whether the transaction was successful, you can check your email for the TRIP receipt and/or check your TRIP history. If you are unsure you can use the 'Get in Touch' and 'Email' option from the app to contact us.
Alternatively, you can email us at email@example.com or reach to the Driver Helpline numbers given below
Before a passenger gets in your taxi, you must verbally confirm their name matches the name on the TRIP to ensure you have the right passenger. This will also avoid non-payment and a passenger complaint. You can also double check by telling the passenger your name and making sure it’s the one they have on their app too.
If you are having trouble getting to the right pickup point, give the passenger a call. You can do this by tapping the phone icon on the TRIP details.
If you think the passenger is drunk and disorderly and you don’t want them in your cab, don’t get involved in any arguments, cancel the TRIP and let us know what happened.
Tap CONTACT >>HELP & or 'Email' to send us a message.
If your think lost property belongs to a GOAMILES Customer please use the 'Get in Touch' then 'Email' to let us know so that we may contact the passenger concerned. We have slotted “LOST & FOUND” collection points across our KIOSKS in entire State of GOA, We can reconcile and ask passenger to get them collected after you have submitted it.
There are 4 ways you can reach us...
Use 'Get in Touch' then 'Email' from the App
Send an email to firstname.lastname@example.org
GET IN TOUCH WITH US ON BELOW GIVEN NUMBERS
Direct Message on Twitter @GOAMILES_GOA
The wallet shows you the fare amount for each In-App ride completed on the App
The monies in your wallet are paid without any processing fees and are commission free
Cash TRIPS through the App are not included in your wallet & it’s reconciliation is done after your office hours are closed
Please ask the OTP from Passenger when the passenger is inside the cap & you verify that he is authenticated passenger as per the passenger details given to you for the designated ride.
Remember, you will only for OTP when you have verified that it is the same passenger that matches the record & you verify it personally. Please do not ask for the OTP if the designated passenger is not physically present. It is not advisable & against the rule of GOAMILES Policy to ask for OTP from passenger on phone, when he is not present.
This may attract a penalty & you will be entitled for liability to get you cancellation from the GOAMILES System with strict Police action being initeated against those who drivers breaks this rule.
This feature would be incorporated after the first Release of the app and Would be incorporated as future changes
Pre-booked TRIPS that you have accepted will remain on your home screen until they have been completed.
To view to the TRIP details go to 'MY JOURNEYS' and select 'PRE BOOKED'.
To view to the TRIP details go to 'MY JOURNEYS' and select 'PRE BOOKED'. You will be able to contact the customer via SMS or phone from here.
Please think before accepting a pre-booked TRIP . Only accept if you are going to be able to complete the TRIP. IN case you cancel the already booked “PRE BOOK” trip, you will be charged with a penalty of cancelling , which would be more than the normal cancellation .
To view to the TRIP details go to 'MY JOURNEYS' and select 'PRE BOOKED'. You will be able to cancel the TRIP from here.
If you are cancelling with less than 10 minutes until the pre-booked TRIP we ask that you contact the customer and apologise, giving the reasons why you have had to cancel. They will need to re-book to find an alternative taxi.