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Yes. You need to register the first time you book your ride with GOAMILES.

Some important reasons on why you should register with GOAMILES.

  • To help prevent any fraudulent bookings
  • To track all your previous and existing bookings with us
  • To give you personalised booking experience and offers
To create an account, the user has to sign-up on the GOAMILES app using just his/her mobile number. Your account shall be created once you verify using the OTP (One Time Password) received on the registered mobile number given. That’s it, you are ready to GO.
If your Mobile number is already registered on GOAMILES, then also you need to get your OTP every time you login, you do not have to put OTP unless you have logged out and need to LOGIN.
You will be assigned an OTP every time you log into the application, this step is needed from Security perspective & you not remembering password every time.
Allow the app to access your device location, check the setting on your phone to do so. On opening the app, you will be able to view GOAMILES TAXI near your location. Mark your pickup (By default it would be your device location) and drop location (Location where you want to go), choose the preferred cab type for your commute (SEDAN, HATCHBACK, SUV & SUV CLASSIC), and select the CONFIRM option. Post CONFIRM, calculate your ride estimate, AGAINST EACH TYPE OF VEHICLE, then confirm your booking. Simple, Isn’t it?
Yes, you will be able to track your cab’s location on the map before booking & after your booking is confirmed. You can check the ETA (Estimated Time of Arrival) in which your driver will pick you up from the provided location.
Yes, you can request for a preferred choice of cab, as SEDAN, HATCHBACK, SUV& SUV CLASSIC. But, there is no option to request for a particular driver.
As of now, you will be asked to cancel your current booking and rebook another cab.
There are no cancellation charges applied if you cancel the ride before 5 minutes, after 5 minutes you would be.
No, two people cannot register using the same mobile number, if it is done, then by default after verification process, the first login will get logged out automatically. So make sure that your mobile number & OTP works on only 1 mobile at a time.
You have to submit your mobile number in order to register with us. This process will take less than a minute.
No, that option is not available as of now. The default language is set to English.
NO, as of now you can’t do that. But going further, you can book two or more cabs at the same time for different destinations by choosing the “Book Another Cab” option in the app.
No, you cannot book cabs on a weekly or monthly basis in the app. You need to do it every time when you need it.
There are AC Taxis available, as of now. However, depending upon situation, the customer can ask the driver to turn off the AC if required.
As of now, YES, but going further, No, the driver will not be able to view your phone number as all numbers are masked. The calls would be routed through the call centre.
NO, as of now that feature is not available but going further this would be very much feasible. We will keep updating you for the same
YES. You can very well do that, most of the things are designed for your safety & security & to have minimize communication with driver, Mobile app will let you have all the data that is required such as ETA (Estimated Time of Arrival), Distance to be covered, & rate the driver after the ride is done.
No. There are no cameras in our cabs as the company values the customer’s privacy.
There is a 5-minute courtesy wait. Subsequently, a waiting charges will be levied per minute.
Yes, the service will be prompt on prior booking. There are no additional charges.
Yes. In the case of a breakdown during a short ride, the entire travel charges will be cancelled/waived. However, in the case of a breakdown during longer rides, flat discounts will be given to the customers.
You will receive your receipt via default in the Mobile app, MENU section of “My Rides”.
Yes, GOAMILES TAXI are available 24*7.
Yes, you can book & pay in Cash, although with CASH as option, you will be asked to pay for the GMB (Goa Miles Balance), which needs to be minimum INR 200.
As of now, we do not offer cabs on a sharing basis.
You can pay by any Digital means (Credit Card, Net Banking, E-Wallets) linked with the GOAMILES app once you’ve completed the ride.
After every ride, both users and drivers are given the opportunity to rate each other based on their trip experience.
YES, Parking charges would be included in your ride for premium parking pickups like Airport, Tourists spot, depending upon the charges we would levy those.
YES, you need to load Minimum INR 200 & Maximum INR 10,000 for you to book ride on GOAMILES APP
YES, we would refund you with all the charges that is within GMB (GoaMiles Balance), when you are done with travelling, minus any cancellation/conveyance charges, if any.
Please share the OTP with Driver only, when you sit in the designated taxi cab being assigned to you from the system. Make sure that you identify the driver with the credentials given on your passenger app with driver details as Name, Vehicle Number & share the OTP when you are physically present in the cab.

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